Wholesale Refund Policy

At SINMAS AUSTRALIA, we are committed to providing high-quality products and excellent service to our wholesale partners. Please review our refund policy for wholesale orders below:

1. Returns & Refunds Eligibility

Refunds or replacements are only offered for products that are damaged, defective, or incorrectly shipped.

Claims must be made within 7 days of receiving the goods.

Proof of damage or error (e.g., photos, batch numbers) must be provided.

2. Non-Refundable Items

We do not accept returns for change of mind, overstock, or unsold inventory.

Perishable items may not be eligible for return unless faulty or spoiled upon arrival.

3. Return Process

Contact our team at [email/phone number] to initiate a return.

Approved returns must be shipped back within 14 days of approval.

Returned products must be in their original packaging and in saleable condition, unless defective.

4. Refund Method

Refunds will be issued to the original payment method or as a credit note, depending on the agreement.

Shipping costs for returns are the responsibility of the buyer unless the return is due to our error.

5. Discrepancies & Shortages

Report any order discrepancies or shortages within 3 business days of delivery.

6. Custom Orders

All custom or private label orders are final sale and non-refundable unless faulty.